Will my milk change color over time?
Why are different milk pieces different colors? The color should remain the same as when you receive it if you care for it properly. If the color goes off , you may return the piece to us for inspection. If at the fault of our production you may receive a refund or a new piece for just the cost of shipping. Please see our policy on Breastmilk Jewelry Guarantee below in this document. Everyone's milk is different! The same woman's milk can change from week to week. Your milk is unique to YOU which is why you will see a variety of shades and tones represented in the milk.
Why does my jewelry not look like the pieces on the website?
Every piece of jewelry is made by hand and made individually. This means that no two pieces will ever be the same. Textures, colors, amounts used, and other factors all go in to how each individual piece turns out. The photos on the website are basic examples of the design style and there is no guarantee that your piece will look identical. Please allow for variances in how your pieces look.
A NOTE ABOUT HANDMADE JEWELRY: Because you've chosen to have a handmade piece and not a machine produced piece, you may also see evidence of that in your jewelry. Common variations in handmade DNA resin jewelry include small air bubbles, molding lines and seams, variations in placements, and evidence of hand shaping and molding parts of your jewelry. Very rarely is there uniform "perfection" in handmade resin work, and to invest in your jewelry is to invest in handmade and all the variations that may come with your piece.
How do I care for my jewelry?
Treat your jewelry with care and like fine jewels. We do not recommend showering, swimming, washing hands, or doing housework while wearing your jewelry. Avoid all soaps, cleaners, shampoos, lotions, perfumes, essential oils, and other topical products while wearing your jewelry. Avoid excessive heat and UV rays.
Do your European beads fit on Pandora bracelets?
Yes, they do. All of our European beads have a 5mm hole.
What if I receive my package and I do not like my jewelry?
First, please refer to our refunds policy which can be found at the bottom of this page. Your designer does absolutely everything she can to create quality, handmade pieces that you will love and cherish. Please understand that every single piece is individually crafted by hand by one person. As stated in the section above, this means that there will be slight variations and from time to time, there will be minor imperfections especially compared to having a factory produced piece. We understand that these are special, sensitive pieces with priceless inclusions but each of those inclusions in themselves are unique and will react differently in the creation process. Hair may lay differently in different places, bead caps may not be 100% flush, there may be faint evidence of hand formed edges, and small air bubbles in your resin jewelry is very possible. If you are very unsatisfied with your jewelry and you believe there was a large flaw that could have been managed, please email photos to us and we will look at each piece and determine on a case-by-case basis if your concerns are considered within the normal range of handmade jewelry or if a repair or remake of your piece is warranted. We care very much about your pieces and are doing our absolute best to do them justice in the creation of your precious keepsakes.
Our Breastmilk Jewelry Color Guarantee and Policy:
Your breastmilk is preserved by the designer to ensure long lasting life and quality within your jewelry. It has taken a lot of work from testing various preservation methods to find the tried and true way to keep your breastmilk jewelry preserved and free from discoloration. Your precious milk jewelry should not discolor due to preservation of the milk. If a piece of breastmilk jewelry is going to discolor due to a milk preservation error, in our professional experience, it will happen within the first four months of life. For this reason, we offer a four month guarantee on our breastmilk jewelry. It is very important to follow all of our jewelry care instructions such as not showering with your jewelry on, exposing it to direct sunlight or prolonged heat, or chemicals, or submerging it in water because your breastmilk jewelry is coated in a quality jeweler's resin which is essentially a hard plastic. Mistreatment and improper care of your precious jewelry can lead to discoloration or warping of the piece. We offer a four month guarantee on our milk jewelry. If your jewelry becomes discolored before four months from its creation, we are happy to examine the jewelry. If in our professional opinion, the milk jewelry has discolored as a result of a milk preservation error and not due to improper jewelry care, we will remake the piece for you at our cost. We reserve a small amount of milk from all orders in case of an emergency such as a lost postal package and your spare milk will be used to replicate your piece. Milk jewelry will discolor within the first four months of life if not properly preserved, this is why we only guarantee the piece for four months. If anything happens to the jewelry piece after four months of life, then it is because of improper jewelry care such as exposure to heat, chemicals, or water submersion and that is the responsibility of the jewelry caretaker. We are very confident in our milk preservation method and that it is very effective. Because it is a very lengthy process and each step is done by hand, there is a rare chance of human error despite our absolute best efforts.
Freedom from Liability:
Please be aware that by purchasing from Sweet Peas In A Pod and sending in your inclusions that you free Sweet Peas In A Pod By Kelli O, the designer, Kelli Olechnowicz, and all estate and associates of Kelli Olechnowicz from any liability of your inclusions. It is requested above that you DO NOT send the very last of any of your inclusions and that you reserve some at home. For inclusions that you send, we are released from ALL liability or legal pursuit for any accidents or loss to your inclusions including a fire, flood, studio robbery, Act of God, or other accident. Your order and sending of inclusions implies your agreement and understanding of this policy.
Upon receiving your order, you have THREE (3) days to contact Sweet Peas In A Pod regarding an exchange or remake of your jewelry. Sweet Peas In A Pod does not offer refunds. When contacting us regarding concerns about your jewelry, please send clear photos and a detailed description. Each complaint is judged by the designer on a case by case basis. We offer exchanges or remakes when an item has a clear fault beyond the normal range of handmade variations. You can see definitions of what is considered a normal variations in our handmade jewelry in our FAQ page, Guide to Mailing Inclusions page. Determining if a design concern is warranting an exchange, modification, or remake is at the discretion of the designer. Note that things such as small air bubbles within the piece, molding lines, evidence of hand forming and hand sanding, bead caps may not sit 100% flush, and other small imperfections are all within the normal range of handmade jewelry versus having a machine produced piece that you might buy in a commercial store. By purchasing from Sweet Peas In A Pod, you understand that your piece will not be “flawless” and are happy to purchase a handmade versus commercially made product. Exchanges or remakes are not covered by Sweet Peas In A Pod if it has been longer than three days since you received your jewelry and failed to promptly notify us of your concerns or if the designer has determined that your jewelry concerns fall within the realm of handmade variations. You must send your jewelry back to us within THIRTY (30) days of reporting the faulty jewelry to us. Sweet Peas In A Pod is not, under any circumstances, responsible for loss or damage in shipping. We do not take responsibility for other businesses and their handling such as the United States Postal Service and other mail carriers. If you have shipped your inclusions and we have begun the process of preserving your milk or creating your jewelry, there is no refund available. If you have not sent your items in yet, you have five (5) days from your purchase date to cancel your order with a 20% convenience fee deducted from the total cost of your order. After 5 days past your order date, orders are non-refundable whether you send in your items or not. This is because not only do many of our designs require us ordering supplies for your design such as sized metal ring settings, but we only create a limited amount of designs per month. When you place an order, you are essentially reserving a spot for a custom creation. To take that spot and then not utilize it is to take the opportunity of that reservation spot away from someone else. Because this is limited creation space, custom work, we cannot issue refunds. Please be mindful of this and only place orders you intend to fill.